RETURNS AND EXCHANGES

Our Return Policy

Due to the handmade and custom nature of our resin jewelry, we have a limited return policy. Each piece is uniquely crafted with natural materials, making every item one-of-a-kind.

We accept returns or exchanges ONLY in the following circumstances:

• The item arrives damaged or defective

• You receive the wrong item

• The item significantly differs from its description or product photos in a way that constitutes a defect

What Is NOT Eligible for Return:

• Natural variations in materials (color variations in stones, slight differences in botanical or insect positioning, natural patterns in moss, etc.)

• Minor imperfections inherent to handmade items (small bubbles in resin, slight asymmetry)

• Change of mind or buyer's remorse

• Items that do not match your expectations due to screen color differences

• Items damaged due to misuse, improper care, or normal wear and tear

Return Window

Claims for damaged, defective, or incorrect items must be made within 7 days of delivery. Returns requested after 7 days will not be accepted.

How to Initiate a Return

If you believe your item qualifies for a return:

1. Contact us at hello@theintuitivebeaversagency.com within 7 days of delivery

2. Include your order number in the subject line

3. Provide a detailed description of the issue

4. Include clear photos showing the problem

5. Wait for our approval before returning any items

Please do not return items without prior authorization. Unauthorized returns will not be accepted or refunded.

Return Shipping

If your return is approved:

• For damaged, defective, or incorrect items: We will provide a prepaid return shipping label

• For all other approved returns: The customer is responsible for return shipping costs

Items must be returned in their original condition, unworn and undamaged. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

Return Address

Approved returns should be shipped to:

Erin Beavers Jewelry 1011 Trunnions Way Crosby, TX 77532

Refunds and Replacements

Once we receive and inspect your returned item:

• Replacements: If you received a defective or damaged item, we will create a replacement piece and ship it to you at no additional cost

• Refunds: If a replacement is not possible or preferred, we will issue a full refund to your original payment method within 5-7 business days

Refunds will include the cost of the item. Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

Exchanges

We do not offer direct exchanges for different styles or sizes. If you wish to order a different item, please initiate a return (if eligible) and place a new order.

Custom or Personalized Orders

Custom or personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged or are significantly different from what was agreed upon.

CARE INSTRUCTIONS

To keep your resin jewelry beautiful:

• Avoid prolonged sun exposure (may cause yellowing)

• Keep away from harsh chemicals, perfumes, and lotions

• Remove before swimming, showering, or exercising

• Store in a cool, dry place

• Clean gently with a soft, damp cloth

Proper care will help maintain the beauty of your jewelry for years to come.

QUESTIONS?

If you have any questions about shipping or returns, please don't hesitate to contact us:

Erin Beavers Jewelry

Email: hello@theintuitivebeaversagency.com Phone: 346-334-9731 Address: 1011 Trunnions Way, Crosby, TX 77532

We typically respond to inquiries within 24-48 hours during business days.

Thank you for supporting handmade!

We appreciate your business and are committed to ensuring you have a wonderful experience with Erin Beavers Jewelry.